ImprintNext Software is the proprietary software of ImprintNext Private Limited. The copyright
owner and Licensor of the software is ImprintNext Private Limited. It is a downloadable software
that requires payment of the license fee.
By purchase of the ImprintNext license the customer agrees to all the terms and conditions
mentioned in this document and their legal rights and obligations concerning ImprintNext
Product, Support, and Services. The customer is deemed to have read, understood, and accepted
all such terms and conditions upon purchasing the ImprintNext Software.
1. Grant Of License
Upon the successful purchase of the license, ImprintNext will grant a non-exclusive
and non-transferable license to the customer as long as the terms and conditions are accepted
and abided by.
1.1 After purchasing the license, customers can install and use ImprintNext
in three eCommerce Stores which the customer may own, lease, or control.
1.2 Customer agrees not to modify, enhance, reverse engineer, or alter the
ImprintNext Software from its current state without prior written consent from ImprintNext
1.3 Customers will not have any proprietary rights to the ImprintNext
software. Customer acknowledges and agrees that ImprintNext Private Limited retains all
copyrights and other proprietary rights in and to the software.
1.4 Customers will not distribute, copy, publish, assign, sell, bargain,
convey, transfer, pledge, lease, or grant any further rights to use the software.
1.5 If the customer fails to abide by any of the terms and conditions set
forth herein, your lIcense to use ImprintNext shall be immediately and automatically revoked
without any notice.
1.6 License Validity:
ImprintNext (Essential/Pro/Enterprise) is applicable for a one-time payment and
perpetual license validity. No monthly/annual fees will be charged by ImprintNext for the
product. There are no hidden charges included. The client has to pay the exact amount quoted for
the license which is inclusive of all the taxes.
2. Pricing and Payment Terms
2.1 ImprintNext provides multiple plans based on different features. All the
pricing for plans is mentioned on the pricing page of the ImprintNext Website
(www.ImprintNext.com/pricing). The license can be directly purchased from the website or through
a bank transfer. ImprintNext Software license will be issued only after the payment has reached
in full to ImprintNext.
2.2 The price mentioned on the pricing page of ImprintNext is in US Dollars.
Customers may choose to pay with their currency based on the conversion rates.
2.3 The pricing mentioned on the pricing page of ImprintNext is inclusive of
all the taxes and is final. No split payment, negotiations will be appreciated on the final
price. However, it completely depends on the sales department of ImprintNext Private Limited, in
case they can create a room for seasonal discounts/offers.
2.4Customers can choose to pay using an accepted Credit or Debit card or
route wire transfer funds in accordance with invoice instructions.
2.5 A payment confirmation email will be sent via the sales department of
ImprintNext to ensure the paid amount got successfully credited to the ImprintNext account.
2.6 For bank transfers, it takes 3-5 business days for the amount to get
credited. Customers have to wait until the amount reflects in the ImprintNext account.
3. Limitation of Liability
3.1 ImprintNext in any way will not be liable for the content, products,
graphics, material used by the customer on their website, eCommerce Store, or mobile
applications. Any content or activities from the customer end will never be attributed to
3.2 ImprintNext and its employees, agents, partners, and its legal
representatives shall not be liable for any direct/indirect damage, loss of profits, loss of
revenues or opportunities, downtime, or any consequential damages or costs, including financial
3.3 Customer agrees not to held ImprintNext responsible or liable for any
failure to perform or delay in performing its duties, services and obligations which is beyond
the control of ImprintNext, such as war, natural calamities, pandemics, legal obstacles or
government restrictions. ImprintNext is committed to minimize the effects of any of these events
and to make sure customer’s business will not be affected.
Except as expressly stated in the terms and conditions in this document, the parties
disclaim all warranties of any kind, implied, statutory, or in any communication between them,
including without limitation, the implied warranties of merchantability, non-infringement,
title, and fitness for a particular purpose.
5. Refund/Money-Back Policy
5.1 All requests for a refund must be made within 30 calendar days from the
date of purchase.
5.2 The refund authorization must be obtained by contacting the ImprintNext
customer support team specifying valid reasons for the refund.
5.3 Customers must not chargeback, dispute, or reverse any payment made for
the product after installation at any point in time. Issuing illegitimate chargeback, disputes
would attract legal action. All refund requests must be processed and authorized through
ImprintNext Customer Support.
5.4 Refunds will be processed after deducting 10% – 15% cancellation fees
subject to processing fees, installation, activation, and 1-month support.
5.5 Refund requests will not be accepted after 30 calendar days of purchase.
5.6 Refund process will be initiated after 15-25 business days from the date
of approval or authorization of request by ImprintNext Private Limited.
5.7 All source codes, files, and integrations related to data related to
ImprintNext software must be deleted from the customer’s server once the refund request has been
5.8 Customers, for whom ImprintNext worked on custom development based on
specific business requirements, will not be eligible for refunds.
6. Custom Development
6.1 Custom development refers to the development of features by the
ImprintNext Technical team based on specific business requirements of the customer. Custom
Development may include the addition of new features, functionalities, changes to aesthetics,
user interface, integration to a third-party application, integration to eCommerce Platform,
modification of default behavior of the application, and any other changes that are not a part
of the standard delivered product.
6.2 Custom software development will be performed by in-house development
teams of ImprintNext Private Limited and is never outsourced to a third-party.
6.3 Custom Software Development may be divided into multiple Milestones.
After the delivery of the Milestone, the Customer must acknowledge and approve the delivery to
initiate the next Milestone. The customer must make the upfront payment before the start of
6.4 If the customer modifies/changes requirements during the custom
development phase, then it will be approved by ImprintNext only if the human resources are
available and the requirements are technically doable. Changes in requirements will affect the
cost of development and delivery dates.
6.5 Refund Policy will not be applicable for Custom development. Customers
agree not to chargeback, dispute, or reverse any payment made once the custom development work
is delivered. Issuing illegitimate chargeback, disputes would attract legal action.
7. ImprintNext Support
7.1 ImprintNext offers free support & upgrade from 2- 24 months depending
on the subscribed plan of the customer. ImprintNext Provides a Support Portal for customers to
report product errors/issues.
7.2 After free support is over, the customer may pay for tech support only
when he needs it. Subscribing to support is not mandatory and it is not recurring. ImprintNext
Support is on-demand support. The customer may opt for it when he needs it. Details of Support
cost and duration is mentioned on the ImprintNext website (ImprintNext.io)
7.3 ImprintNext is compatible with the default layout and themes of supported
eCommerce Platforms. If the customer’s website has a custom theme or third-party software that
creates integration and installation issues, then the customer will pay for additional man-hours
spent for installation.
7.4 Technical Service will be provided to the customer through a support
portal. Customers may register 1-3 individuals, who are authorized to use ImprintNext Support
Portal. Only Authorized Support Contacts may request Technical Support from ImprintNext.
7.5 Customers may report problems anytime 24/7 on the support portal. The
response time varies depending upon the time of reporting, priority of the reported issue, and
the plan the customer is subscribed to.
7.6 Customer must report only “bugs” or “errors” in ImprintNext software.
“Error/Bug” means any operational failure of the ImprintNext Product to perform materially in
accordance with the functional specifications.
7.7 Technical Support Team will assist the Customer in Product Training if
the customer asks for it on the support Portal
7.8 Support Portal will provide the customer with Product documentation and
walkthrough videos for self-help.
7.9 Customer must mention the priority of the issues as mentioned below
a) CRITICAL - Any Error that makes the product non-functional. This has to be
fixed immediately within 24 hours.
b) HIGH - The product is operational but major functionalities are not working
c) MEDIUM - Any error that is important to fix but does not affect basic
functionalities and operation of the product
d) LOW - Any error that does not belong to the above three categories.
7.10 ImprintNext Support team is available in business hours from 9:00 A.M.
through 5:00 P.M, Central European Time, Monday through Friday, for Standard Support. For
Critical Issues, the Team is available beyond business hours.
7.11 Support Exclusion:
Support Services will not include the followings :
a) Issues or Failures arising for not meeting the hardware, software, and server
requirements required by the ImprintNext Software.
b) Customers are trying to report an enhancement, feature, or a specific business
requirement as an error/bug.
c) Repeatedly mentioning the wrong priority of bugs.
d) Integration of external or third party software other than the eCommerce platform and
ancillary services required by ImprintNext
e) Issues arising from improper installation/upgrade/integration of third-party software
from the customer’s end.
f) Changing themes, aesthetics, and designs beyond the scope of ImprintNext integration.
g) Use of the Software with unsupported tools, APIs, and external software.
h) If Support fees, license fees, or other amounts in connection with the ImprintNext
Product or service is due.
i) Issues caused by modification of ImprintNext Code by unauthorized personnel.
j) The need for technical support arises from (i) failure of server hardware, equipment,
or software not supplied by ImprintNext; (ii) the negligence of Customer or any other
third party; (iii) a cause or causes beyond the reasonable control of ImprintNext;
k) Any customized modification done by ImprintNext specifically for Customers as part of
additional custom development services will not be under free support.
l) ImprintNext will not be obligated to provide free support and services if the
above-mentioned terms are not met. The customer may opt for paid services that are
subjected to approval and availability of the tech support team.
7.12 Customer Responsibility:
a) Customer must provide all the required access, information, and cooperation to the
ImprintNext Support Team for installation, upgrades, maintenance, and support.
Customer’s delay or failure in providing the required details and non-cooperation will
relieve ImprintNext of its obligation for support as it is dependent on the customer’s
cooperation and involvement.
b) Customers must make reasonable efforts to identify and resolve the problem as per the
consultation with ImprintNext Technical support Team.
c) Customers will provide all the contact details of individuals who are authorized to
create support requests.
d) Customer is responsible for maintaining required server resources, hardware, required
software, storage, backups, and other requirements ancillary services and infrastructure
as suggested by the ImprintNext Technical team for smooth running of the product.
Failure to meet the recommended requirements may result in performance and functional
issues for which ImprintNext will not be held accountable.
e) The support is provided through the Support portal, email, and Skype. The customer
must abide by the tech support protocols based on the plan he is subscribed to. The
customer must not use any other channels of communication or try to contact any other
employee or management regarding product issues. The support team will be solely
responsible for resolving all the issues faced by the customer.
f) Customer must not add any malicious script/source code to ImprintNext integration and
code files. Customers must refrain from adding/deleting/altering files of ImprintNext
software and must not allow unauthorized personnel to copy/upload/delete/manipulate
ImprintNext Source code without authorization of ImprintNext. This will void the support
terms and ImprintNext will not be accountable for any issues or errors arising from the
above-mentioned act of the customer.
g) Customer will be solely responsible for maintaining any external, third-party and
other software installed on its server. ImprintNext will in no way be responsible for
any alteration, deletion or operation of the software other than ImprintNext.
h) Customer agrees not to contact/persuade/negotiate with the support team and other
related team members of ImprintNext except the support portal. Customers may choose to
use IM calls, remote meeting software based on the priority of the issues, and the
support plan the customer is subscribed to.
8. ImprintNext Updates:
8.1 ImprintNext Private Limited releases major versions of the product every
quarter. Hotfixes, Bug fixes, and patches are released periodically.
8.2 ImprintNext customer support team installs the upgrades to the eligible
8.3 Upgrades are chargeable for Customers who have done custom development
with specific business requirements.
8.4 For some customers the upgrade may lead to incompatibility with certain
external software. It will demand integration changes and data migration. In that case, the
upgrade will be chargeable.
8.5 Major Security patches might be mandatory to upgrade but other upgrades
might be skipped or done based on the decision of the customer. The customer will be given
complete details of the upgrade and will be done only with the consent of the customer.
9.1 Definition: Third Party Software means software that is: developed for
general commercial use; available to the public; or not developed for the customer specifically.
Third Party Software includes without limitation: commercial off-the-shelf software; operating
system software, server software, application software, tools, addons, extensions, plugin,
themes, utilities, testing tools, monitoring software, development software including object
code, binary code, source code, libraries, routines, subroutines or other code, and any
commercial, open-source and freeware Software.
9.2 ImprintNext is designed to work with third party software like eCommerce
themes, addons, extensions and other server and application softwares. If the customer already
uses or will use a third party software in future, which conflicts with imprintNext Integration,
then ImprintNext provides paid technical support to solve the issues related to imprintNext's
integration with the third party software.
9.3 On request of the customer imprintNext will deploy its technical support
team based on their availability to fix the integration issues. Customer agrees to make the
payment for the man hour spent on fixing imprintNext integration issues with the third party
software. Customer further agrees once such service is availed by the customer, all payments
made by the customer for technical support, license cost or any other cost for technical
support, consultation will be irrevocable, non-refundable, and non-creditable.
9.4 Before using any of the third party integrations, our Customers are
encouraged to (i) review the terms on the basis of which the relevant third party provides its
product or service that is subject of the integration; and (ii) to review personal and technical
security of the product or service that is subject of the integration. ImprintNext shall rely
that the Customer has conducted the review before using any software.
9.5 Customer acknowledges that (i) ImprintNext has no control over the
service or product which is subject of the integration, (ii) Customer has read and understand
the terms on the basis of the relevant third party software provides its product or service
which is subject of the integration, (iv) Customer uses third party integration at its own risk.
9.6 Customer hereby agrees that ImprintNext shall not be held liable to and
shall not accept any liability, obligation or responsibility whatsoever for any loss or damage
customer may suffer in connection with the privacy issues, security loopholes or any other
issues or bugs created by the third party software integration.
10. Confidential Information
10.1 Customer acknowledges that ImprintNext Software Product contains trade
secrets, know-how, patent, proprietary, and confidential information of a commercial or
technical nature and are valuable property of ImprintNext Private Limited. The customer agrees
to protect the Confidential Information with the same confidentiality protections as are used or
should be used for its confidential information, and in any case, shall make the best effort to
protect such Confidential Information. Confidential Information is and remains the sole property
of ImprintNext Private Limited (or its licensors, if any). The customer shall not reverse
engineer any section of the product.
10.2 Customer Confidential Information may be disclosed by ImprintNext
Private Limited to its officers, employees, agents, insurers, and professional advisers,
provided that the ImprintNext is bound in writing to maintain the confidentiality of the
Customer Confidential Information disclosed.
If any provision contained in the Agreement is or becomes ineffective or is held to
be invalid by a competent authority or court, all other provisions of the Terms shall remain in
full force and effect, and the Customer and ImprintNext Private Limited shall agree in good
faith to substitute the ineffective or invalid provision by a valid and enforceable provision
having an economic effect as similar as possible to the original provision.
12. Prohibited Uses
Customers agree not to use ImprintNext Software Product in any way that violates
federal, state, local, or international law and regulation. The customer agrees not to violate
any intellectual property rights, copyrights.
13. Force Majeure
Customer agrees not to hold ImprintNext Private Limited, its associates, partner,
employees, and legal representative liable for any failure or delay in fulfilling the terms of
this Agreement due to fire, strike, pandemics, malicious hacking attempts, war, civil unrest,
terrorist action, government regulations, Act of Nature or other causes which are unavoidable
and beyond the reasonable control of the ImprintNext Private Limited claiming force majeure.
This provision shall not be construed as relieving either party from its obligation to pay any
sum due to the other party.
14.1 Customers are free to stop using ImprintNext Software and services at
any time. ImprintNext reserves the right to suspend or terminate product licenses and support
contracts with customers if terms and conditions are violated. Customers must cease to use the
product after receiving the termination notice over email.
14.2 All the provisions of the terms and conditions which by their nature
should survive termination of this agreement shall survive termination.
15. Discontinuation of Service
ImprintNext may choose to discontinue service and support for unforeseen reasons
which is beyond the control of ImprintNext. This will be notified to the customer and the
necessary actions will be taken.
16. Legal Venue and Governing Laws
ImprintNext terms shall be governed by and construed in accordance with the law of
the Republic of India. Disputes arising in connection with these Product Terms (including
non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts of
Bhubaneswar, Odisha (India). All dealings, correspondence, and contacts between us shall be made
or conducted in the English language.
Acceptance and Decline
Ensuring that the customer has read and understood the above terms and conditions
and accepts the above policies before purchasing the license.
If a customer doesn’t agree to the terms and conditions, he must not proceed with
the purchase. By continuing with the purchase, the customer agrees to be bound by the Terms and
Conditions mentioned above.